FAQs

How can I contact Bilinky?

We’re always here to help! Feel free to reach out to us at : info@bilinky.com, and our friendly customer service team will be happy to assist you with anything you need.

Do you ship worldwide?
Yes, we’re delighted to ship our products globally to bring Bilinky to homes everywhere!

Where do you ship from?
All orders are shipped directly from our warehouse to ensure quality and care in every package.

Can I change or cancel my order?
We work to process orders quickly to get them to you as soon as possible. If you need to make changes or cancel an order, please contact us within 12 hours of placing it. After this period, orders can’t be changed, but once received, items can be returned for a full refund if needed.

What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal.

When will my order be processed?
We process and ship all orders from our warehouse between Monday and Friday. Typically, your order will be processed within 1-3 business days from the order date and shipped the following day. Please allow extra processing time during holidays and sales.

How long will it take to receive my order?
Due to high demand, orders may take approximately 2-4 weeks to reach you. We appreciate your patience and promise it will be worth the wait!

What if I don't receive my order?
If your order hasn’t arrived within 30 days of shipping, please contact us for a full refund. Your satisfaction is our priority.

Will I be charged customs and taxes?
Our prices are displayed tax-free in USD. Depending on your location, import taxes, duties, and related fees may apply once your order arrives, which are handled by your local customs office. For specific details, please check with them directly.

How do I return an item?
If you’d like to make a return, just reach out to us at info@bilinky.com. We’ll gladly guide you through the process.

What if my item(s) arrive defective, incorrect, or damaged?
We’re so sorry if this happens! Please contact us with your order number, photos of the items, and any other relevant details. We’ll work quickly to resolve the issue and ensure your satisfaction.

When will I receive my refund?
Refunds are credited back to your original payment method. For credit or debit card payments, please allow 7-10 business days from the time we receive your return or cancellation request for the refund to reflect on your account. If you have any questions, your bank or credit card provider can offer more details on when funds will post.